Stuff consumers haven't paid for. If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. So, if you wind up with extra goodies at your door due to the Black Friday sales rush, congratulations, you are now the lucky owner of an extra iPad, bundle of socks or whatever wacky item may have ended up in your package, at no extra cost to you. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them. I called the company and after an hour of negotiation they agrees to send me the correct product before I sent back the incorrect item. The catalog company contacts you two weeks later and says the shipment will be delayed 60 days. One might imagine retailers would want the merchandise back when an honest consumer comes forward, but according to Consumerist, some have decided that taking back the item is more trouble than it's worth. We're willing to bet many of our readers aren't all that comfortable with getting something for nothing. This is not a case where a company sends you … If the seller sends you the wrong item it is their responsibility to pay for return postage. A. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. You can try to reach review author by writing a comment to the review or try one of our business solutions. If you want your response to count towards your company rating, you can also leave a comment for this review. "Customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift," the guide says, noting that businesses cannot try to get payment for the item, nor can businesses demand the item be returned. However, they do recommend calling customer service right away (though you can definitely let them know that you are legally entitled to keep the item). According to Consumerist, you are under no obligation to return items that were wrongfully sent to you, so go ahead and consider them a free gift! Maybe. That's right. You agree to the delay. Contact Review Author. If Amazon themselves sent out the wrong item, they would replace and provide a prepaid return label for the wrong item to be returned and if not returned within 30 days charge the buyers card for the item again, so you are not doing any different to … In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. © 2020 Advance Local Media LLC. Either way, you’ll have done the ethical and legal thing, and after a month has passed, you can confidently use the item as your own. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). I purchased something from the company but received the wrong item. I called the company and after an hour of negotiation they agrees to send me the correct product before I sent back the incorrect item. What do you do when you receive merchandise that you didn’t order? You placed an order with a catalog company and they charged your credit card immediately. Once you refund - the buyer will have NO reason to send the "wrong" item back to you. What I ordered was a small product, but what they sent me, is a very large package weighing about 170 lbs according to the tag on it. And yes, those consumers, by law, could keep each and every item. Despite your objections, the company continues to send you notices demanding payment and threatening your credit rating. If you’re like many Americans, you’ve probably been taking advantage of all of the Black Friday and Cyber Monday deals and have been placing some hefty online orders. Is it "finders keepers?" If you’d like to contact the seller about the issue, you’re more than welcome to do so, but the FTC says you’re not legally obligated to. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. A company shipped me the wrong product. And yes, those consumers, by law, could keep each and every item. The company obviously made a mistake, and the proper thing to do is to return the merchandise. You might be surprised at what you're supposed to do with stuff that's delivered to you in error. You can ask the customer to return the item, but he has no legal obligation to do so. So after I file he sends tracking info and it said it was already delivered but I never received anything. Comment Text. Follow her on Twitter @KPMueller. When you make a mistake (because it will happen) and your staff gives out wrong information (“No we will not be supplying you with the full route information.”) here are simple steps you can take to leave your participant happier than even you could imagine: Listen-Here’s the holy grail of this post. https://www.instagram.com/p/BMr79GSDzJb/?taken-by=amazon&hl=en. Registration on or use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your California Privacy Rights (each updated 1/1/20). I’m not only out the money, but I also don’t have the product. However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. Had it happen and was being repeatedly contacted by the company to your... 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